Returns and Refund Policy
Returning an unwanted item?
As long as the item is still in its original condition we are happy to offer a 28 days return policy with any purchase with an exchange or refund. This policy does excludes all earrings due to hygiene reasons. To return your item simply pop into store or give us a call on 01789 298844 or alternatively via email hello@thequadcollection.com and we will be happy to help! Unfortunately, all sale items can not be refunded.
Earrings & Body Jewellery Return Rules
For hygiene reasons, piercing jewellery such as earrings & body jewellery purchased online or in-store can not be returned, refunded or exchanged
To return your items
- Complete the Returns Note and enclose with your item/s inside your parcel, making sure the order number is visible.
- Post the parcel at your local Post Office - or courier of your choice - and make sure you keep the recipe and 'proof of postage' until you receive your refund.
- We will send you an email confirmation as soon as your refund has been processed. Refunds can take up to 7 days to process. Unfortunately we cannot cover the costs of the return postage.
- Items must be returned in 14 days of the order being replaced.
- Sale items cannot be returned.
- Earrings cannot be returned for hygiene reasons.